Is it really just the cost of doing business?

One of the great parts about my job is that I get to work with really intelligent people in really interesting places.  I just got back from 5 days of client meetings in New York. It really fires me up to work with such motivated passionate people in the industry.

During our meetings, one of the things that we discussed at length was SG&A expenses, or Selling, General, and Administrative expenses. SG&A expenses are sometimes referred to generally as overhead. Sometimes these expenses are described as “the cost of doing business” or “things that are outside of our control”.  But SG&A management can make or break a business.

Psst, did you hear? I’m presenting at NACE this year. I’m also organizing a super top secret event just for my friends who are subscribers. I’d like you to attend – hint hint: now may be a good time to sign up for my weekly insights if you haven’t already. When you sign up I’ll shoot you an email with my contact info so you can get a hold of me directly for details.  

In the industry, gross margins are generally well understood. The paint distributors, jobbers and collision repairers I work with have a healthy understanding of gross margins. So too do the mechanical operators I work with. But overhead expenses for many business owners tend to be an area of greater uncertainty.

Understanding SG&A

Regardless of your business, SG&A expenses are critical. SG&A expenses are generally divided into two categories – variable and fixed. Variable expenses are those that move up or down depending on the overall sales of the business. Fixed costs, on the other hand, are expenses that are the same amount every month, regardless of sales.

One of the reasons consolidation is taking place across the automotive aftermarket is because of the fixed costs involved in operating a business. The more sales you can leverage across a base of fixed costs, the greater the economies of scale. The greater the scale, the greater the marginal profitability of the business.

SG&A can be thought of all the expenses of the business that is not directly attributable to manufacturing, distribution, assembly, or service offering of the product. An easy way to differentiate between SG&A costs and direct costs is to ask the question: office or shop floor? If the activity takes place in a warehouse or shop floor, then it is most likely a direct expense. If the activity takes place in the office, then it is most likely an SG&A expense.

Why does SG&A matter?

In many businesses I work with, SG&A expenses are a key driver of profitability. Often, there is an overwhelming focus on efficiency and gross margin, or on the productive staff that is doing the day to day work of the business. But sometimes there is less of a focus on the efficiency of the support staff – the staff and managers that oversee the productive staff.

Put differently, your SG&A expenses are a major driver of operating income. Depending on how you organize your P&L, Gross Margin – SG&A = Operating Income, otherwise referred to as EBIT. And EBIT is the foundation of EBITDA – earnings before interest, taxes, depreciation, and amortization.

So not only does SG&A drive profitability, it also drives the overall value of your business.

Diving Deep on SG&A

The two biggest “buckets” of SG&A expense for many businesses are buildings and people, or Plant, Property and Equipment Expense, (often consisting of rent, maintenance, property insurance, etc.) and General Overhead Expense (consisting of administrative and “non-productive” staff, office expense, workers comp and other insurance benefits, and other miscellaneous benefits like vacation, paid time off, etc.). Facility expense tends to be rather fixed, and general overhead tends to be somewhat variable, but not completely variable.

These two buckets are a major portion of SG&A expense. There are specific metrics for facility expense depending on your business, geography and customer mix (shoot me an email to discuss specifics). But the large players in every industry have specific metrics they look at for both overhead payroll expense and facility expense. If you want to compete with these large players, it pays to know what their metrics are.

The Bottom Line

A profitable business requires a focus on both direct expenses as well as indirect expenses. Or, a focus on both gross profit and operating profit. SG&A consists of indirect expenses, and can be as important, if not more important a role as direct expenses and gross margin. If you are looking to build a profitable business that that increases in value over time, a focus on both gross and operating margins is key.

I’m eager to know how you feel you stack up to some of the “big boys” in the industry. Do you look at their cost structure and compare it to your own business? If so, let me know – are you way ahead or way behind? If you’re way ahead, right on! Congratulate yourself on a job well done and look at other ways you can continue to grow your business. If you fall a bit short, that’s OK. There are lots of opportunities to build scale in this industry, whether you are 1 location or 15 locations.

Until next week!

Sign Up for Insights Delivered to Your Inbox